Trident Nariman Point

I am writing to express my heartfelt gratitude for the outstanding service and hospitality I received during my recent stay at your hotel. Firstly, I would like to extend a special thank you to Nikita, the Lobby Manager, and her wonderful team. From the moment I arrived, their warm welcome and attentive service made me feel right at home. Nikita's professionalism and dedication to ensuring a seamless experience were truly commendable. I also want to recognize Aayush, the Housekeeping Supervisor, and his hardworking team. The cleanliness and comfort of my room were impeccable, and I greatly appreciated the attention to detail and prompt responses to any requests I had. Their efforts made my stay incredibly comfortable and enjoyable. Lastly, I would like to thank Rami, the Swimming Pool Lifeguard, for his vigilant and friendly service. His presence and dedication to safety allowed me to fully relax and enjoy the pool area without any concerns. Overall, my experience at Trident was nothing short of exceptional, and it is all thanks to the dedicated and professional staff. Please convey my gratitude to Nikita, Aayush, Rami, and their teams for their outstanding service. I look forward to returning to your hotel in the future.

We stayed at Trident twice whilst we were following the ICC World Cup and at the same time celebrating our golden wedding anniversary. At our first stay we had the suite where we could see the whole queen’s crown and the Wankhede Stadium was visible from our rooms. The second stay was on the last leg of our 30 day trip. We booked club room but on arrival found the condition of the room unacceptable. The room had a bath shower whilst we always request walk-in-shower. Anyway- we had a prompt response from the management and were give a room with a walk-in-shower within no time and had a very comfortable stay till our flight back to Manchester on 30th November 2023.

Overall quality from the very efficient safety ensuring security staff at the entry, till the spacious and luxurious lobby to the room facilities : wonderful view from the executive room facing the ocean, quality bed mattress, very clean shower room. Nice choice of breakfast. Open air swimming pool with a nice view (once again, forget about the honking due to heavy traffic). Quality upkeeping worthy staff. This brand deserves a real acknowledgment for the efforts put in to keep such high standards!

Everything was beyond and better than expected. It was my first visit to Mumbai and I think Trident hotel and their staff made it one of a kind which made me think about booking my next stay already before leaving. Definitely the place we will always return to whenever in Mumbai.

The warm and friendly staff , always looking to assist and go the extra mile . They are truly an asset to this hotel group. The staff in the reception, guest relations, housekeeping, the veranda restaurant, frangipani restaurant and concierge are truly where the excellence in this hotel comes from , always looking to make sure the guest is happy and feels welcomed. The staff is the heart of this hotel and the reason why guests keep coming back . I also commend the high food quality , all meals were fantastic , and there is a wide variety of food to cater for all dietary requirements. Will be coming back again .